Managed Services

Born over a decade ago out of the need to design, implement, support, and host EPM environments for our stock-listed customers, providing the highest levels of availability and performance, we have built a world-class dedicated managed services support organization. All services are delivered by our own highly skilled staff members and annually certified against international standards.

 

Analytects’ internal standards for skills, processes, security and compliance and our need to maintain strict confidentiality for our clients means that we don’t outsource or sub-contract any support activities to external parties. Instead, we work on developing a close relationship with you, ensuring fast and reliable service, through developing an intimate knowledge of your processes and environments, something that we can only achieve thanks to the expertise of our staff.

 
 
 

 
 

MANAGED SERVICES FROM THE LARGEST AND MOST EXPERIENCED TEAM OF EPM SPECIALISTS IN THE WORLD

As EPM environments become larger and more complex, the challenge of managing and supporting them has become an issue for many organizations. With the technology continually evolving and the difficulties associated with building and maintaining the expertise required to successfully support these environments in-house increasing, many organizations have begun looking externally to find solutions to augment or replace their internal capacity.

 

Analytects will work with you as a true partner, proactively managing the complete EPM layer and supporting tools, while remaining up to date with the latest developments in information technology. Analytects’ managed services are delivered by a dedicated team of specialists many of whom have over a decade of experience in this arena serving clients all over the world.

 

With specialists located in seven European locations, there are more than a few languages we can speak. This linguistic and geographic spread adds significant benefit to our clients, providing a breadth of expert coverage that would otherwise be impossible to reproduce.

 
 
 

OUR SERVICE OPTIONS

 
 
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EPM TECHNICAL APPLICATION MANAGMENT (TAM) AND SUPPORT

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EXTENDED SUPPORT (24X7)

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EPM FUNCTIONAL APPLICATION MANAGMENT (FAM) AND SUPPORT

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BASIC SUPPORT

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CRITICAL PERIOD SUPPORT (REPORTING PERIODS)

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PERIODIC EPM HEALTH CHECKS

 
 

 
 
 
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BENEFITS FOR YOUR ADMINISTRATORS AND KEY USERS

Support from EPM specialists who understand your EPM environment, applications and processes

A proactive liaison between your EPM software vendor and your IT partner

BENEFITS FOR YOUR END USERS

Quick resolution of incidents and service request

Access to end user training and best practices

BENEFITS FOR YOUR IT DEPARTMENT OR IT PARTNER

No EPM knowledge and experience required

Benefit from best practices for sizing and technology choices